In this issue
For the Trefethen family, life is good and the wine is great. But the road to success has has its share of challenges.
Ralph Brennan focuses on preserving legacy, reinventing tradition and reminding his staff and customers that 75 years is nothing in the New Orleans restaurant business.
Ralph Brennan’s 5 Core Values (in his own words)
1. Personal & Professional Growth
“I want our team to be better a year from now than they are today. As they grow individually, we grow as a company.”
2. Community & Social Responsibility
In 2012, our family business began a healthy succession process – but do not mistake “healthy” for “painless.” We did all the right things — planned, brought in outside advisers. However, while the emotions were expected, they were woefully underestimated. Succession is a mind game with opposing views from one generation to the next. Here’s what we learned about the emotional challenges that come with the process:
Building and sustaining relational trust can be complex and daunting. Trust-building is not just a novel team-building activity you do every couple of years. In this new era of post-pandemic recovery, it should be the highest priority for the entire family enterprise.
Leadership is more than a seat at the head of the table. It's about inspiring greatness, according to Heather Falcone, CEO, Thermal-Vac Technology in Orange, Calif.
Generation of family ownership: Second.
Annual revenues: $11.7 million.
Number of employees: 61.
Randall-Reilly is pivoting — again — by using data to weed out less desirable customers and focus its sales force on more profitable prospects
Back in 2014, Brent Reilly—the second-generation Reilly to serve as president of Randall-Reilly—stood on stage at a media industry event and delivered a keynote address about his company’s transformation.
Moscot started sharing music with the neighborhood in 2004, when fourth-generation CEO Harvey Moscot started playing his guitar on a slow day at the family-owned eyewear maker’s flagship shop on New York’s Lower East Side. Music quickly became a tradition for the 106-year-old Moscot, which has since opened a gallery space alongside the Orchard & Delancey shop and hosted performances by dozens of established and up-and-coming musicians.
When S. Roy Sheffield started carting flowers around Chicago in 1932, local growers paid him in flowers instead of cash. So he bundled his bounty into bouquets and sold them on the corner of Ashland and Addison for a quarter.
Over nearly 90 years, the Sheffield family’s Ashland Addison Florist Co. blossomed. Fourth-generation Justin Sheffield now oversees a sprawling design, shipping and receiving facility in Chicago’s Near West Side, along with five retail locations around the city.