Family Business Magazine E-Newsletter
September 4, 2007



Contents
1.  Estée Lauder's CEO confronts challenges, may consider selling.
2.  Walton family, Goldman Sachs to invest in Hyatt and help Pritzkers restructure.
3.  Family firms must take care to avoid perceived favoritism.
4.  Choosing a facilitator to mediate family discussions.
5.  Preview of Family Business Magazine's Autumn 2007 issue.





1.  Estée Lauder's CEO confronts challenges, may consider selling.  William Lauder, 46-year-old CEO and grandson of the founder of Estée Lauder Cos., "faces growing competitive threats on a number of fronts," the Wall Street Journal recently reported. Rival niche brands are increasing market share while newly consolidated department stores have more clout and are putting pressure on vendors like Estée Lauder. "Given the stockholding structure of our family and the company," Lauder told the Journal, "we hope there will not be anything that would force us to sell. We could choose at some point in the future, if everyone agrees and it's in our best interest. Obviously, it would have to be a very attractive financial opportunity. But there's nothing we see out there that would be compelling from a negative standpoint to sell."  (Source: Wall Street Journal, Aug. 20, 2007.)

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2.  Walton family, Goldman Sachs to invest in Hyatt and help Pritzkers restructure.  The Pritzker family is selling a minority stake in its Global Hyatt Corp. to Madrone Capital Partners, an investment firm affiliated with Wal-Mart chairman S. Robson Walton and his family, and Goldman Sachs Capital Partners, the Wall Street Journal reported. Madrone and Goldman Sachs will each invest $500 million and receive a seat on Hyatt's board. The plan helps settle a Pritzker family feud, the Journal noted. "The arrangement was prompted, in large part, by a 2001 agreement to split the Pritzker family's assets among 11 adult cousins over the following decade," the article said. Cousins Thomas, Nicholas and Penny Pritzker have been "engaged in a delicate balancing act, trying to expand the family holdings while finding ways to divide the assets and raise funds for the distributions." Hyatt chairman Thomas Pritzker told the Journal that the family has been "trying to build Global Hyatt into a world-wide, world-class player in the hospitality industry. And we're also trying to restructure the family entity. This transaction supports both of those goals at the same time." The Journal also noted that Hyatt "has taken some steps needed to make itself ready to become a public company."  (Source: Wall Street Journal, Aug. 30, 2007.)

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3.  Family firms must take care to avoid perceived favoritism.  The perception of favoritism in an office can undermine employee morale and company performance, noted a recent article in Knowledge@Wharton, an online publication of the University of Pennsylvania's Wharton School. "The dilemmas are acute in family-controlled businesses" because employees may view family successors as underqualified, the article said. The report cited the research of Wharton management professor Jennifer S. Mueller, who found that "organizations seen by employees as unfair in pay, promotion or other practices have higher rates of stealing, bad-mouthing and other damaging behaviors." Mueller and colleagues found that a situation in which "employees receive fewer resources from the organization than they believe their performance warrants" will be perceived as unfair and will foster counterproductive work behavior. "When envy is added to the mix -- say, because of a supervisor's preferential treatment of one employee over another -- the result is magnified," the article said.  (Source: Knowledge@Wharton, Aug. 8, 2007)

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4.  Choosing a facilitator to mediate family discussions.  Can your family mediate conflict on its own, or should you hire an outside facilitator? "If you choose a facilitator without consulting your children, they may view the facilitator as your hired gun," warns family wealth mediator Gerald Le Van in The Family Business Conflict Resolution Handbook. "Involve them in the decision as to whether you need a facilitator. If you do, involve them in the choice." Le Van cautions that the facilitator you choose should have experience in mediating family business discussions. "Family conflict offers huge blunder potential for the well-intended amateur," he warns. "The best facilitators understand both the 'hard side' and the 'soft side' of business families. They know business in addition to understanding family dynamics. A highly qualified family business consultant is likely your best choice."



For more advice on achieving consensus in your family and your company, see The Family Business Conflict Resolution Handbook. Learn more about the book and see the table of contents here.

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5.  Preview of Family Business Magazine's Autumn 2007 issue.  Subscribers to the print edition of Family Business Magazine will receive their Autumn 2007 issue this month. This edition features several articles on publicly owned, family-run companies. Koss Corporation founder John Koss and his sons, CEO Michael and VP John Jr., tell reporter Deanne Stone that while running a publicly traded company has increased the family's exposure, it has also helped with corporate discipline and estate planning. Columnist Dan Rottenberg comments on the Bancroft family's sale of Dow Jones & Co., and longtime contributor James E. Barrett offers an analysis of what he sees as "the war against family control." Also in this issue: a report on family business women in untraditional roles, advice on managing real estate, and more. Visit our website for subscription information.

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